bg990s Privacy Policy — Your Data, Protected

1. Data Controller Identity

bg990s ("we", "us", "our") is the data controller responsible for the personal data collected and processed through the Platform at https://bg990s.app. For all privacy-related enquiries, data subject requests, or complaints, you may contact our dedicated privacy team at [email protected] (plain text — not a clickable link). Our support team is available 24 hours a day, 7 days a week via live chat on the Platform.

2. Personal Data We Collect

bg990s collects personal data across several categories, depending on how you interact with the Platform. The table below summarises the primary categories of data collected and the context in which each category arises.

bg990s does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data, or health data, except where a player voluntarily discloses health-related information in the context of a responsible gaming self-exclusion or support request. Such information, where shared, is treated with the highest level of confidentiality.

3. How We Collect Your Data

3.1 Information You Provide Directly

The majority of personal data bg990s holds about you is information you provide voluntarily when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in a promotion. You are under no legal obligation to provide this information, but without it we are unable to provide our services.

3.2 Automatically Collected Data

When you access the Platform, certain technical and usage data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This data helps us maintain platform security, improve user experience, detect fraudulent activity, and measure the effectiveness of our features. See Section 8 (Cookies and Tracking Technologies) for more detail.

3.3 Data from Third Parties

bg990s may receive personal data about you from third-party sources in the following circumstances:

• Payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard): Transaction confirmation data, including transaction reference numbers and confirmation of payment method ownership.
• Identity verification services: Where bg990s uses a third-party KYC service to cross-reference the identity documents you submit against official databases.
• Fraud prevention databases: Where bg990s checks your details against industry-shared databases of known fraudulent actors or self-excluded individuals.

4. Legal Bases for Processing

bg990s processes your personal data only where a valid legal basis exists. The legal bases applicable to our processing activities are:

• Contractual necessity: Processing that is required to perform the contract between you and bg990s — including creating and managing your account, processing deposits and withdrawals, and settling bets.
• Legal obligation: Processing required for compliance with applicable laws and regulations, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, fraud prevention, and responsible gaming duties.
• Legitimate interests: Processing for purposes of platform security, fraud detection, improving our services, and internal analytics — where these interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications (promotional emails, SMS), which requires your explicit opt-in consent and is always reversible at your request.

5. How We Use Your Data

bg990s uses the personal data we collect for the following specific purposes:

• Creating, maintaining, and securing your player account on the Platform.
• Processing deposits and withdrawals via your chosen payment method and verifying that transactions are authorised.
• Verifying your identity and age in compliance with our know-your-customer (KYC) obligations — particularly to confirm that you are aged 21 or above.
• Detecting, investigating, and preventing fraud, money laundering, account takeover, and other prohibited activities.
• Providing responsive customer support through live chat and email.
• Administering bonuses, promotions, and loyalty programmes, including seasonal offers tied to events such as BPL cricket, IPL, Eid, Pohela Boishakh, and Victory Day.
• Sending you transactional notifications about your account, including deposit confirmations, withdrawal updates, and security alerts.
• Sending you promotional communications about bg990s offers, games, and events — only where you have given explicit consent and may opt out at any time.
• Analysing platform usage to improve game selection, user experience, payment journeys, and responsible gaming features.
• Complying with all applicable legal and regulatory obligations.

6. Data Sharing and Disclosure

bg990s does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

6.1 Payment Processors

When you make a deposit or withdrawal, we share the minimum necessary transaction information with your selected payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to facilitate the transfer. Payment card details are processed directly by the card processor under their own PCI-DSS compliant systems; bg990s does not store raw card numbers.

6.2 Identity Verification and KYC Providers

Where required for account verification, we may share identity document data with certified third-party KYC verification services. These providers are contractually bound to process your data only for the purpose of verification and to maintain confidentiality.

6.3 Game Content Providers

Games on bg990s are provided by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, limited technical session data (such as a session token and bet amount) may be transmitted to the relevant game provider to enable gameplay. These providers do not receive your full identity data unless required for game-specific compliance purposes.

6.4 Legal and Regulatory Disclosure

bg990s may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we receive a lawful request, court order, or are otherwise legally compelled to do so. Where permitted, we will notify you of such a disclosure request.

6.5 Business Transfers

In the event that bg990s undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and of any changes to the privacy terms that govern your data at that time.

7. Data Retention

bg990s retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active account data: Retained for the duration of your account relationship with bg990s.
• Account closure data: Following account closure, identity and financial transaction data is retained for a minimum of five (5) years to comply with AML record-keeping obligations.
• Customer support records: Retained for two (2) years from the date of the last support interaction.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period to demonstrate compliance with consent obligations.
• Technical logs: Typically retained for up to ninety (90) days for security monitoring purposes, after which they are deleted or anonymised.

After the applicable retention period has expired, personal data is either securely deleted or anonymised so that it can no longer be linked to any individual player.

8. Cookies and Tracking Technologies

bg990s uses cookies and similar technologies to deliver, maintain, and improve the Platform. The categories of cookies we use are:

• Strictly necessary cookies: Required for core platform functionality, including login session management, security tokens, and language preferences. These cannot be disabled.
• Performance cookies: Collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where errors occur. This data is used solely for platform improvement purposes.
• Functional cookies: Remember your preferences (such as preferred payment method or game filters) to provide a more personalised experience on return visits.
• Analytics cookies: Used by trusted analytics services to help bg990s understand aggregate platform usage patterns. No personally identifiable data is shared with analytics providers beyond what is technically required.

You may control non-essential cookie categories through your device or browser settings. Note that disabling certain cookies may affect your experience on the Platform, including the ability to remain logged in between sessions.

9. Your Data Rights

As a player on bg990s, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] or via live chat. We will respond to all verifiable data subject requests within thirty (30) days.

10. Data Security

bg990s implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of passwords using industry-standard one-way hashing algorithms.
• Strict role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of our platform infrastructure.
• Monitoring of system logs and automated alerting for suspicious access patterns.
• Secure disposal of physical and electronic records containing personal data once they are no longer required.

While bg990s takes every reasonable precaution to safeguard your data, no transmission over the internet or electronic storage system is entirely secure. In the unlikely event of a data breach that poses a risk to your rights, bg990s will notify you and any applicable regulatory authority as required by law, within the timeframes prescribed.

11. International Data Transfers

bg990s operates as an internationally deployed platform. Some of the third-party service providers we work with — including game content providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — may process data in jurisdictions outside Bangladesh. Where such transfers occur, bg990s takes reasonable contractual and technical measures to ensure that your data receives a level of protection equivalent to the standards described in this policy.

12. Children and Underage Players

bg990s is strictly prohibited to individuals under the age of 21. We do not knowingly collect or process personal data from individuals aged under 21. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered an account on bg990s, please notify us immediately at [email protected].

13. Links to Third-Party Services

The bg990s Platform does not contain links to external third-party websites in its standard navigation. However, some payment processes (bKash, Nagad, Rocket, Upay) may redirect you to third-party interfaces to complete a transaction. bg990s is not responsible for the privacy practices of those third-party platforms and encourages you to review their privacy policies independently before submitting any personal data through their interfaces.

14. Changes to This Privacy Policy

bg990s reserves the right to update or revise this Privacy Policy at any time. The most current version will always be available at https://bg990s.app/privacy-policy, with the effective date clearly indicated at the top of the document. Where changes are material, bg990s will make reasonable efforts to notify registered players via email or in-platform notification prior to the changes taking effect. Continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

15. Contact and Complaints

For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy-related complaint, please contact the bg990s privacy team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the Platform
• Response Time: Within 30 days for formal data subject requests; typically within 15 minutes via live chat for general privacy queries

bg990s takes all privacy concerns seriously. We will acknowledge receipt of your complaint promptly and provide a substantive response within 30 calendar days. Where a complaint cannot be resolved to your satisfaction through our internal process, you retain the right to escalate the matter to any applicable regulatory body with jurisdiction over data protection in your territory.